Terms & Conditions
Bespoke Auctions Ltd – October 2025
British Bespoke Auctions / Bespoke Auctions Ltd offers bidding on www.bespokeauctions.co.uk (additional 3% online premium if first registered for the sale on our website, 3% for Timed Sales) and other online platforms (additional charges may apply).
Please note: registering for the auction on other websites then bidding via www.bespokeauctions.co.uk will not qualify for the 3% online premium.
Viewing
Viewing is held at British Bespoke Auctions Offices, Avondale Self Storage, Hinton Road, Childswickham near Broadway, WR12 7HZ and is strictly by appointment only before the sale date. Clients are offered 30-minute slots allocated to view – if more time is needed, please book a double slot. Please list the lots you wish to view so we can prepare them in advance.
Identification is required for viewing.
Collections
Collections of lots can be made starting from the day after the auction. Please use our online booking system to reserve a collection time. Once an item has been collected and left our premises Bespoke Auctions Ltd are not responsible for any item. This includes any damage, breakages – please satisfy yourself with the condition on collection.
Collection of lots must be made within 4 weeks of the sale date unless discussed with Bespoke Auctions Ltd. After 4 weeks, storage charges starting from £5 + VAT per week per lot will apply after this time and must be settled before release of goods. If someone other than the purchaser is due to collect (for example a courier) we require written instruction to release the goods. After 8 weeks of sale, if items have not been collected Bespoke Auctions Ltd reserve the right to recycle lots.
Postage & Packing
We are pleased to offer our in-house post and packing service for jewellery and small items only. We are no longer packing fragile items or items larger than a small box. Should you require a post and packing quote for small items please contact us and we will add the charges to your invoice.
Bespoke Auctions Ltd are not liable for any loss, damage or breakage with any posted items. By requesting and paying for postage, you accept responsibility for items once they leave our possession. We do not post items for weekend delivery. Bespoke Auctions Ltd reserves the right not to send items that we deem to be too fragile.
For couriers and packing services, our clients often use the following:
MBE Cheltenham - https://www.mbe.co.uk/auction/shipping-order-form
Shipping Services Direct - https://www.shippingservicesdirect.co.uk/
Alban Shipping - 01582 493099 / https://albanshipping.co.uk/
Sackville-West - https://sackvillewest.co.uk/services/auction-house/
Shiply - https://www.shiply.com/
Martin Brothers Limited - 01985 844144 / orders@martinbrosltd.com
All About Freight - 0330 041 7079 / https://allaboutfreight.co.uk/contact/
Simon Hall Ltd - 01386 858555 / info@simonhallltd.com / https://www.simonhalllimited.com/
Third Party Liability
Every person on Bespoke Auctions Ltd premises at any time shall be deemed to be there at his/her own risk. S/he shall have no claim against Bespoke Auctions Ltd in respect of any accident which may occur or injury, or damage or loss howsoever caused, save insofar as the injury, damage or loss shall be caused by the direct negligence of Bespoke Auctions Ltd employees.
General Conditions of Sale
- Classification
In these Conditions, Bespoke Auctions Ltd, who act only as Auctioneers and Agents for the Vendor, are called ‘the Auctioneers’ and the representative of Bespoke Auctions Ltd conducting the auction is called ‘the Auctioneer’. The ‘hammer price’ means the price at which a lot is knocked down by the Auctioneer to the Buyer. The ‘total amount due’ means the hammer price in respect of the lot sold together with any premium and Value Added Tax chargeable, and additional charges & expenses due from a defaulting buyer under Condition 10 below.
- General
(a) Agency. The Auctioneer sells as Agent for the Seller and as such is not responsible for any default by Seller or Buyer. The Auctioneers do not guarantee the title of any Lot or Lots sold by them and will not be responsible for any defects in such title.
(b) Description. Every Lot is sold with all faults and errors of description, and the Auctioneers disclaim, for themselves and for the Seller, all responsibility for authenticity, attribution, age, origin, provenance, date, condition, quality or estimated selling price. All statements on such matters, whether printed in the catalogue or made orally, are statements of opinion and not necessarily representations of fact. Buyers are deemed to have satisfied themselves on authenticity, condition etc before bidding, and no-one in the Auctioneer’s employment has authority to make any representation of fact.
(c) Bespoke Auctions Online Sales. Sales are provided on the basis that you will place bids on your own behalf. In the event that Bespoke Auctions agrees to place a bid on your behalf in an Online Sale, we do so as an additional service without charge, and Bespoke Auctions accepts no responsibility, duty or liability whatsoever, whether for negligence or otherwise, in the placing or failure to place such bids.
(d) Condition and Reports. Lots offered for sale will vary in terms of age, type and condition, with potential faults, imperfections and repairs, and are offered for Sale “AS IS” in their condition as at the time of sale. Lot Descriptions reflect Bespoke Auctions’ reasonable opinion within the terms on which they are provided; are provided for general reference; and do not purport to be and may not be taken as complete descriptions of the Lot. Lot Descriptions and Condition Reports may contain inaccuracies and typographical errors and we do not warrant the accuracy or completeness of the content or that any defects will be noted or corrected.
(e) Warranty. With the exception of forgery (see 14), Bespoke Auctions does not offer any warranty or guarantee for lot descriptions, condition reports, merchantability, fitness for a particular purpose, attribution, authenticity or provenance, and any implied warranties are excluded to the fullest extent permissible by law.
(f) Corrections. Bespoke Auctions reserves the right, in our sole discretion, to correct any errors or omissions in any portion of the Online Sale and to make any changes to the features, functionality or content of the Online Sale at any time.
(g) Bidding. The Auctioneer has absolute discretion to divide any Lot, to combine any two or more Lots, to withdraw any Lot, to refuse bids, to regulate the bidding or cancel the sale without in any case giving any reason.
(h) Fall of the Hammer. The highest Bidder shall be the Buyer. If any dispute arises, the Auctioneer has absolute discretion to settle the dispute or to re-offer the Lot.
(i) Auctioneer’s Statement. All Conditions, Notices, descriptions, statements and other matters in the catalogue and elsewhere concerning any Lot are subject to any statements modifying or affecting the same made by the Auctioneer from the rostrum before accepting any bid for the Lot.
(j) Increments. Bidding increments shall be at the Auctioneer’s sole discretion.
(k) Entry. We shall have the right at our discretion, to refuse admission to our premises or attendance at our auctions by any person. In accordance with government policy covid guidelines are in place.
(l) Endangered Species Laws. In accordance with international laws, any item on the Endangered Species List (e.g., ivory, rhino horn, etc.), of whatever date, requires re-export permits for bidders outside the European Union.
(m) Special Jewellery Notices. Some lots are accompanied by gemmological certificates giving an opinion on some or all of the gemstones in that particular lot. These certificates may have been obtained by Bespoke Auctions or supplied by vendors. Please note that the content of these certificates is not guaranteed by Bespoke Auctions, and we cannot be held responsible for any disagreement over the content of certificates after the sale.
3. Force Majeure
Bespoke Auctions Ltd shall not be liable for any delay or failure to perform its obligations under these Conditions if such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, strikes, pandemics, transport disruption, or acts of government.
4. Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
5. Privacy, Cookies and Marketing
Bespoke Auctions Ltd handles personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For details, please see our Privacy Policy and Cookie Policy.
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Bespoke Auctions Ltd - October, 2025